Director of Account Management, NYC or Seattle

New York, United States · Account Management

Description

Placements.io is a modern order management platform for sellers of digital advertising. Our platform manages orders, inventory, billing, and integrations for direct and programmatic channels. Our marquee customers drive more revenue and reduce their costs of operations. Placements.io is trusted by companies such as Cargurus.com, eBay, NineMSN, SkyScanner, UnderArmour Connected Fitness and Zillow.com to manage nearly a billion dollars in revenue as they build the future of their business on our platform.

We are proudly backed by Revel Partners and Paul Allen's Vulcan Capital.


Your job

At Placements.io, you'll play a critical role as the face of the company and the customer advocate. As the Director of AM, you will be responsible for executing our engagements with our customers. You will ensure the client receives maximum value from their engagements with Placements.io. We define engagement as any level of client contact including on-boarding, day-to-day support, billing, and/or customer training/adoption.

In this role, you will ultimately be accountable for customer retention and additional revenue potential (cross-sell and upsell). You will work very closely with our sales, professional services and technical support to service our customers. You will play a large role in growing our existing accounts by working with our sales team to develop a steady pipeline of opportunities within your customer ecosystem. You will also help develop the Placements.io impeccable brand of unmatched client satisfaction and support through lighting quick responses and meaningful solutions. It's critical for our customers to be heard and supported.

You'll enjoy significant ownership and responsibility for what you work on, every day. The role will be very entrepreneurial as you'll grow and define your department. We will give you the opportunity to lead with your own style of recruiting, training, retention and management. Lastly, but most important - you'll have a life. We respect your time and rarely work outside of normal business hours.


Responsibilities


Requirements

Benefits

Apply for this job